If something can go wrong, it will. That’s Murphy’s Law. We aren’t content to settle for that, though. At Cutting Edge Entertainment, we make it our business to overcome all the obstacles we can in order to make your event a huge success. Below are the “what ifs” we might face and how we are set up to remedy them.
In Case of Vehicle Breakdown
Although we do our best to maintain our fleet of vehicles so that they don’t break down, it’s not outside the realm of possibility for it to happen. Should one of our DJs foresee that they will not arrive at your event on time, they will call the manager on duty that day. Our managers will retrieve the DJ and deliver both the DJ and the equipment to your event before going back to see about the vehicle repair. In most cases, you won’t ever have to know about the glitch. That’s the goal.
In Case of Medical or Family Emergency
While we strive to deliver the DJ you met and interacted with so you know what to expect, sometimes DJs get sick or have family crises they must tend to. When that happens, the manager on duty is perfectly capable of filling in for the original DJ. (Note: This is another reason it’s important to establish a written itinerary before the day of the event. The backup DJ will know exactly what to do and when.)
In Case of Rain
There is a clause in our contract that specifies we need to have a covered location at your event. In part, this is to protect our DJs and equipment from extreme Texas heat, but it’s also necessary for us to be able to provide music at your event in the case of rain. That being said, we recommend you have your own contingency plan in place in case of inclement weather.
In Case of Equipment Malfunction
Cables short out and computers crash, but that shouldn’t impact your event. If, during the set-up process, your DJ notices any problem with the equipment, they will inform the manager on call. The manager will deliver the tools necessary for a repair or a replacement part should that be required. Once again, you may never notice a problem, and we’re okay with that. In fact, we prefer it that way.
Bill and Betty (names changed, but real people) hired a wedding DJ based solely on the recommendation of a friend. Because their DJ was a sub-contractor, he was on his own when the equipment he provided malfunctioned. One of the speakers was blown and he had to borrow a laptop computer from a groomsman in order to play any music. Unbeknownst to him, the groom and many of the groomsmen were technologically savvy and more than qualified (also more qualified than the DJ) to run the sound system and resolve the problem. As a result, the wedding party and most of the guests recognized the unprofessional behavior of the DJ.
That should never happen when you work with Cutting Edge. We don’t use sub-contractors, and we have a backup plan in place to protect your event and your reputation.